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Lecturer - Operations and Supply Chain Management, University of Technology Sydney

Moira gained her PhD from the University of Technology Sydney in 2015. The tie of her thesis was "Defining new measures of productivity for service and network based firms."

Moira is currently a Lecturer in Operations and Supply Chain Management at the University of Technology Sydney. She teaches Service and Network Productivity using Data Analytics, Operations Management within Supply Chains, Quality Management with Organisations and Supply Chains and Creative Industries in Collaborative Economies.

Her research interests include productivity and performance based on intangible factors, smart contracts, crypto-currencies and Distributed Autonomous Organisations (DAO).

Moira has over 30 years Service Operations Management experience working across the travel and tourism, information technology, payment processing and education sectors. Her industry experience includes strategic planning and implementation of large and cross industry wide innovation projects. Moira worked with Viator during their start-up period and was responsible for developing Tourism New South Wales’ E-Business Strategy. Moira worked for Amadeus Australia managing their Moneydirect business unit. During this time she innovated payment processing in the Australian and New Zealand markets and secured international investments as well as the ultimate sale of the business to Amadeus Central and Sabre USA. Afterwhich she worked on the commercialisation and growth strategy for international education at TAFE NSW Illawarra Institute .


  • 2017–present
    Lecturer , University of Technoogy Sydney
  • 2011–2016
    Casual Academic, University of Technology Sydney


  • 2015 
    University of Technology Sydney, PhD
  • 2010 
    University of Technology Sydney, Master of Business Operations and Supply Chain Management

Grants and Contracts

  • 2018
    Measuring the Arts
    Chief Investigator
    Funding Source:
    University of Technology Sydney
  • 2016
    Creative Industries Productivity and Performance
    Associate Research Investigator
    Funding Source:
    University of Technology Sydney