To fill

Experience

  • 2017–present
    Postdoctoral fellow, University of KwaZulu-Natal
  • –present
    To fill, University of KwaZulu-Natal

Education

  • 2017 
    Coursera, Advanced Diploma on Tourism Management
  • 2016 
    University of KwaZulu-Natal, Doctor of Business Administrator
  • 2014 
    MANCOSA, Master of Business Administrator
  • 1995 
    Addis Ababa University, LAW Post graduate Diploma
  • 1993 
    College of Professional Management, Diploma - Hotel operation and management
  • 1991 
    Addis Ababa University, Honors Economics

Publications

  • 2018
    SABR, The relationship between employee engagement and organisational productivity at a sugar factory in KwaZulu-Natal: The employee perspective
  • 2018
    African Educational Review, The Effect of Age Differences on Academic Staff Retention in the Higher Education Sector: Empirical Evidence from Three Public Universities in the Sub-Saharan Africa
  • 2017
    African Journal of Hospitality, Tourism and Leasure, The effect of demographics and tripographics characteristics of hotel guests on service quality
  • 2017
    African Journal of Hospitality, Tourism and Leasure, Service expectations and perceptions of guests at Ethiopian Hotels
  • 2016
    African Journal of Hospitality, Tourism and Leasure, Hotel Ratings, Service Quality, Customer Satisfaction and Loyalty: The Perception of Guests at Ethiopian Hotels
  • 2016
    African Journal of Hospitality, Tourism and Leasure, Effect of organizational changes on employees’ motivation at a Country Club in Kwazulu Natal: from the employees’ participation perspectives
  • 2016
    African Journal of Hospitality, Tourism and Leasure, From SERVQUAL to HOTSPERF: Towards the Development and Validation of an alternate Hotel Service Quality Measurement Instrument
  • 2015
    African Journal of Hospitality, Tourism and Leasure, Hotel Grading, Service Quality, Satisfaction and Loyalty – Proposing a Theoretical Model and Relationship