I joined the University on a full time basis in February 2014. Prior to that I had worked as a part time lecturer since October 2013. This followed a successful 4 year period of study at the University where I completed the CIPD professional development course and gained a Masters Degree in Human Resource Development.
Between Dec 2007 and Feb 2014 I worked for Provident Financial Group where I performed a variety of roles within the People Development function. In the first 2 years I was the training lead on a major new project then I transferred to a Divisional role as a People Development Adviser with a specific remit for Learning and Development. In this role I covered Yorkshire, Humberside, the North East and parts of Nottinghamshire. During this time I also developed and delivered modules centrally on the Leadership and Management programmes accredited by the CMI. Between Nov 2012 and Feb 2014 I was based in Head Office again with Internal Verfirier responsibilities for the CMI Level 5 (Senior Management) programme and I designed and managed the Management Learning Academies which provided a 6 weeks induction to the company for new managers with a mixture of classroom and experiential learning.
Between April 2002 and Dec 2007 I worked for Protocol Skills (the UKs largets independent training provider). Having started out as an assessor I became an Internal Verifier (IV) and as such hold D32, D33 and V1 qualifications. In 2003 I became Area Manager for West Yorkshire and Lead IV for Yorkshire and Humberside. In these combined roles I increased our levels of funding by regularly exceeding the funding body target success rate of 70%. During 2005 and 2006 I was seconded to a change management project group which altered the business model from a paper based to an e-portfolio. My role on the project was training lead and I converted all project material into training materials which I then delivered to the pilot location of Yorkshire and Humberside. This successful pilot enabled the e-portfolio to be adopted on a national basis.
Between March 1997 and April 2002 I worked for Thomas Cook. 1997 – 2001 I worked overseas and progressed from being a rep to Head Rep and Resort Manager. I managed multiple resorts in Menorca and Fuertaventura and was Airport Controller in Cancun. My favourite destination was Mallorca where I worked for 3 seasons. My greatest success as a Resort Manager came in Menorca where I achieved 86% good or excellent customer service scores, from 19,000 guests, against a target of 80%.
2001 – 2002 I was Senior Customer Service Adviser in the Bradford office, leading a team of 9, dealing with post holiday queries.