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Articles on Emotional labour

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‘Care is in everything we do and everything we are’: the work of Indigenous women needs to be valued

To First Nations women, ‘care’ is more broad and all-encompassing than traditional definitions. We need a new approach to capturing, and appreciating, their work, paid and unpaid.
Creating a compassionate workplace culture involves acknowledging people’s challenges, even related to apparently small matters, in professionally appropriate ways. (Shutterstock)

5 ways to create a compassionate workplace culture and help workers recover from burnout

It’s important that employers and employees understand sympathy, empathy and compassion, and consider these emotions’ roles in both job performance and employee relations.
Dealing with customers every day can put significant stress on hospitality workers. AP Photo/Mark Lennihan

Bad managers, burnout and health fears: Why record numbers of hospitality workers are quitting the industry for good

New research shines light on what is driving hospitality workers – like waiters and hotel workers – to abandon the industry as part of the ‘great resignation.’
Deep acting at work could be a protective factor for employees in challenging situations, but it can also take a toll and lead to burnout.

How to let go of toxic workplace ‘emotional labour’

To protect employees from burnout, organizations should recognize which emotions are expected to be managed as a part of the job, and what situations generate emotional labour.

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