The lessons the retail industry learned during the pandemic will continue to shape department store strategies and guide their transformation in the future.
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CBD retailers were already struggling before the pandemic. The contrast in fortunes with suburban retail activity is stark, and there are good reasons to think the shift could be permanent.
Retailers must focus on training customer-facing teams to succeed post-coronavirus.
There are strong psychological drivers underpinning the impulse to splurge hard-earned money online. There are also some simple ways to stop.
Amid the coronavirus pandemic, people are stockpiling essential supplies. But policy-makers may be able to influence both the supply and demand through public announcements and advisories.
Now in its tenth year in the UK, the great American post-Thanksgiving bonanza is starting to look like a turkey.
Black Friday and Cyber Monday kick off the biggest shopping season of the year. Thanks to online retail and mobile apps, online spending will only increase.
Top contributors
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Professor, Logistics, Business and Public Policy, University of Maryland
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Associate Professor, John Molson School of Business, Concordia University
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Associate Professor of Marketing, Toronto Metropolitan University
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Associate Professor of Marketing, University of Technology Sydney
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Louise Grimmer is a Friend of The Conversation.
Senior Lecturer in Retail Marketing, University of Tasmania
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Associate professor, Toronto Metropolitan University
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Professor and Director, Ted Rogers School of Hospitality and Tourism Management, Toronto Metropolitan University
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Lecturer in Marketing, Keele University
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Professor of Logistics and Supply Chain Management, Director of the Luxembourg Centre for Logistics and Supply Chain Management, University of Luxembourg
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Professor of Marketing and Consumer Behaviour, Queensland University of Technology
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PhD Student in Supply Chain Management, University of Maryland
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Interim Director, UWA Public Policy Institute; Associate Professor & Programme Co-ordinator (Masters of Public Policy), The University of Western Australia
