Making a complaint
The Conversation strives to maintain the highest editorial standards at all times. However, we do not always get things right. Should you feel it necessary to correct or complain about an article, the means for doing so are below.
We will look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. http://www.impress.press/standards/.
We can only deal with your complaint if you are:
- personally and directly affected by an alleged breach of the Code
- a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
- a third party seeking to ensure accuracy of published information
Complaints must be made to us in writing at the following address:
- e-mail: email@example.com
- or address: The Conversation UK, 4th Floor Shropshire House, Capper Street, London
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will aim to respond to you with a final decision letter within 21 calendar days following consultation with the senior editors and/or Chair of the Editorial Board. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address: