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Articles on Gratuity

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A server brings food to a table as people dine at a restaurant in Vancouver in September 2021. For many people, deciding exactly how much to tip in a given situation can be uncomfortable. THE CANADIAN PRESS/Darryl Dyck

A tip too far? Why tip fatigue may be setting in for North Americans

As the cost of living continues to rise, the amount Canadians are being asked to tip is also increasing due to a phenomenon known as tip inflation.
Tipping reshapes the relationship between workers and their managers, and workers and consumers. In doing so, it has wide-ranging effects on workers. (Shutterstock)

The future of tipping should be driven by Canadians, not businesses

The future of tipping should be defined by Canadians, not businesses seeking to shift responsibility for worker compensation onto consumers.
Tipping, a popular cultural practice in Canada, can have hidden consequences for food service workers. (Shutterstock)

At the tipping point: It’s time to include tips in menu prices as restaurants reopen from COVID lockdowns

Tipping has often-overlooked consequences for food service workers. The industry should turn its attention to underlying issues if it wants to ensure a sustainable future.
Some people argue the poor service is because of a stereotype that Black people tip less. PavelVinnik/iStock via Getty Images

Why waiters give Black customers poor service

It’s long been known that Black patrons of bars and restaurants tend to get worse service than white customers. What’s not been well understood is precisely why.
Companies with no-tipping policies can affect customer satisfaction. Pra Chid/Shutterstock.com

How the war on tipping harms customers

Some observers say we should eliminate tipping in restaurants because of the negative impact on workers. But how do customers feel about that?

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