On average, customers renewing their insurance policy now pay 34% more than new customers.
Governments can do more to expose the deceptive corporate practice of charging loyal customers more, says competition champion Allan Fels.
Three decades of behavioural experiments show consumers given too many choices are more likely to make a bad or no choice.
Energy companies and other retailers bamboozle us with options to increase their profits. Here's how the behavioural phenomenon of choice overload works.
The consumer watchdog has accused Kogan Australia of misleading customers, by touting discounts on more than 600 items it had previously raised the price of.
Insights from behavioural (and traditional) economics help explain why discounting – both real and fake – is such an effective marketing ploy.
Australia has an unusually high degree of market concentration. Many industry sectors are dominated by a handful of large companies.
Competition policy in Australia is undermined by not knowing if it is right to let the vast majority of corporate mergers go ahead.
The Australian Competition and Consumer Commission is currently conducting an inquiry into digital platforms.
Any discussion about regulating social platforms should recognise how new policies could reduce the bottom line of small businesses.
A new report concludes companies like Facebook – headed up by Mark Zuckerberg – should not be allowed to consider themselves ahead of and beyond the law.
Stephanie Lecoq /AAP
Are you annoyed at Facebook? You're not alone – and momentum is growing across the world to use regulation and the law to rein in the behaviours of this and other digital platforms.
Specify what you want, and that might be all you’ll get, whereas if you are vague…
Counterintuitively, vague incentives are often stronger than clear ones.
The competitive neutrality report has given the ABC, and SBS, a clean bill of health.
An ACCC interim report is one of the most consequential documents for media policy in decades, while a government report finds both public broadcasters are acting in the public interest.
ACCC Chair Rod Sims released the preliminary report of the Digital Platforms Inquiry into Google, Facebook and Australian media on December 10 2018.
The ACCC would like closer scrutiny of digital platforms such as Facebook and Google – in particular with regards to user privacy, market power and operational algorithms.
The Competition and Consumer Commission is worried about the ability of the platforms we use to determine the news we read.
Australia might become the first country in the world to submit Google and Facebook's algorithms to a public interest test.
First appointed by Labor and now twice reappointed by the Coalition, Rod Sims has been unafraid to use the law.
Compare the ACCC to ASIC and it's clear why
Rod Sims has been reappointed to a record third term as Australia's top competition and consumer cop.
ABC staff call for chairman Justin Milne to step aside at a meeting on Wednesday.
Flaws in the ABC Act set up conflict and allow the government to pressure it.
The government is now firmly focused on lowering household power bills.
AAP Image/Julian Smith
Australians are angry about electricity prices and both the federal government and opposition are proposing to cap them. Will this approach work, and what are the risks?
Our likelihood of falling victim to catfish scams is increasing along with our screen time.
As younger generations spend more time interacting with people online and less time in real life, they are more likely to experience catfishing – both as victims and instigators.
How will Australia rule when it comes to big tech?
The US and Europe approach tech regulation very differently due to their historical contexts. Where does Australia's fit in?
The takeup of rooftop solar was much more rapid and widespread than many policymakers predicted.
AAP Image/Dan Himbrechts
Australia's consumer watchdog has concluded that rooftop solar incentives have distorted the market unfairly for those who cannot afford solar panels, and has recommended the scheme ends ten years early.
Michelle Grattan speaks with Nicholas Klomp about the week in politics.
From the first hearings of the royal commission, the senior counsel assisting, Rowena Orr QC, laid bare the toxic culture behind many consumer lending practices.
Restructuring might help manage conflicts of interest between offering advice and selling products, but it doesn't fix the culture that sacrifices customers' interests to the pursuit of profits.
The ACCC backs the Turnbull government’s push for its National Energy Guarantee, calling on other governments to commit to it.
The ACCC says the electricity market is facing its most challenging time, with the present situation being unacceptable and unsustainable.
Carolyn Flanagan gave evidence at the third round of hearings of the banking royal commission.
Evidence in front of the banking royal commission today is very similar to the case that sparked consumer protection laws more than 30 years ago.