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Articles on Consumer law

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Australians should be able to do more than just access and transfer their own consumer data. www.shutterstock.com

Data availability report presents compromised rights for consumers

The Productivity Commission’s report on data availability and use is disappointing for consumers, who won’t be able to stop firms collecting their data or challenge automated decisions made using it.
“Cooling-off” periods for purchases made in high-pressure selling situations like door-to-door sales don’t help consumers, research shows. image from shutterstock.com

Cooling-off periods for consumers don’t work: study

Customers who make purchases under pressure don’t use the usual 10-day cooling-off period given under law, new research finds.
How could Maurice Blackburn prove that poker machine gamblers might be misled by the ‘losses disguised as wins’ technique? AAP/Paul Jeffers

Poker machines and the law: when is a win not a win?

Law firm Maurice Blackburn that plans to use Australian consumer law to argue that poker machine operators are engaging in misleading and deceptive conduct to trick gamblers into using poker machines.
Special delivery? New Chinese consumer law will place a greater onus on retailers to rectify problems. Kaptain Koboid/Flickr

China’s consumer protection law a win for Aussie online shoppers

When China kicks off “Consumer Protection Day” this weekend, it’s online shoppers that stand to gain the most. In fact, the growth in online shopping appears to be one of the main factors driving China’s…

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