Canadian public health organizations have run into a serious communication problem about the AstraZeneca vaccine. Crisis management and communication theories explain what’s gone wrong.
Reading fiction can help business managers study sensitive workplace issues in an exploratory way, without the challenges of collecting employee data.
The coronavirus crisis has hit many businesses hard, but some have turned their difficulties into a springboard to move the company forward.
The centralised system that made NZ’s initial pandemic response so successful also explains the recent failures at the border.
When fighting a lethal foe on home soil, Lincoln expertly managed leading politicians; related well with the people; and dealt clearly with the military.
In the 1980s, CSIRO and its university collaborators set into motion a chain of events that would lead to the production of relenza, the first drug to successfully treat the flu.
As someone who researches and teaches leadership, I’d argue New Zealand Prime Minister Jacinda Ardern is giving most Western politicians a masterclass in crisis leadership.
China is seeking to present itself as a model in the fight against the coronavirus – even if it means rewriting the history of the crisis and discrediting the governance of liberal democracies.
COVID-19 has brought to the fore the interdependency of business and society. It’s time for amendments to the social contract that underlies societal support for business.
Crisis management and business continuity plans are powerful tools for companies to remain resilient and operational when unforeseen circumstances disrupt the availability of critical infrastructure.
Every business should go to great lengths to protect its personnel with a robust travel security program.
Social media make it easier to push information out quickly during disasters, but also create challenges for public information officers, who have to judge which reports are credible enough to share.
Do African decision-makers and leaders approach crises differently from counterparts elsewhere in the world?
The brutal killing of a young homeless woman has led to calls for more crisis accommodation. This is a short-term fix. We have to move beyond crisis management to sustained housing for people at risk.
Boeing’s response to the crisis over its 737 Max planes has made the company seem defensive and passive. A crisis management expert explains how Boeing could reclaim the narrative.
South Africa’s food making giant, Tiger Brands, could have handled the listeriosis crisis better.
PR for dummies and despots.
How not to handle it – British Airways have offered up a textbook example of getting almost everything wrong.
But standards of service are so low across the US airline industry that United may well get away with it.
Some considerable damage has been done to the Ford brand as a result of the Kuga fires but Ford South Africa can still make amends.
The behavior of Ford South Africa around the fires that have engulfed its 1.6-litre EcoBoost Kugas model is a classic case of how not to handle a corporate crisis.
Ford South Africa has made some elementary mistakes in handling the crisis caused by fire hazards in its Kuga Ecoboost 1.6 litre model.
Ardent Leisure’s poor crisis management skills has transformed a tragic theme park accident into a crisis affecting the reputation of one of Australia’s most popular tourism destinations.
The National Incident Management System (NIMS), created after 9/11, has helped government agencies respond to large-scale emergencies, including mass shootings and the Boston Marathon bombing.
Cities and other tourist destinations are becoming more resilient to terrorist attacks, but there’s more they can do to ensure potential visitors feel safe.