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Articles on Department of Human Services

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The present income averaging system will continue to be used in assessing debt. The key “refinement” will be the addition of “proof points”. Mick Tsikas/AAP

Government makes changes to error-prone robo-debt collection

The Department of Human Service's customer compliance staff will now be required to seek "additional proof" rather than solely relying on income averaging when determining if there is a debt.
The Department of Human Services approach to social security fraud prosecutions has become less punitive in recent years. Julian Smith/AAP

Why prosecutions for welfare fraud have declined in Australia

Despite a public focus on punitive approaches to welfare fraud, the number of social security fraud prosecutions has fallen in recent years.

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