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Articles on Hospitality

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People protest Donald Trump’s travel ban from Muslim majority countries at Los Angeles International Airport. Patrick T. Fallon/Reuters

In the face of Trump’s Muslim ban, all academics have a responsibility to act

When politics of compassion are replaced by binary visions of the world, we – scholars, media and civil society – should be able to provide challenging tools in the migration debate.
Refugees arrive in Germany. Michael Dalder/Reuters

Do refugees have a ‘right’ to hospitality?

Today’s refugee crisis is not just about the movement of people. It is also about the human immobility that is baked into contemporary laws and politics. What, then, of the code of hospitality?
Expected tip size isn’t the only thing that influences the quality of service. 'Waitress' via www.shutterstock.com

Can we teach restaurant servers to treat all customers equally, regardless of race?

Blacks and Hispanics do tip, on average, less than whites. But research shows waiters aren’t only motivated by economics when they offer inferior service.
What’s the proper tip for a cup of joe? Shutterstock

Why we should get rid of tipping

The custom is confusing to customers, creates instability for workers and ironically doesn’t necessarily result in better service as intended.
Racial disparities in tip size can’t be explained by discriminatory service. Brian A Jackson/Shutterstock

What’s behind racial differences in restaurant tipping?

Within the US restaurant industry, blacks are generally considered comparatively poor tippers. One recent survey of roughly 1,000 restaurant servers from across the nation found that 34% thought blacks…

Australia’s tipping point

Tipping might one day become entrenched in Australia’s drinking and dining experience as it has in America. Research found…
Regional Victorian tourism is likely to feel the impact of Victoria’s recent TAFE cuts, which follow bi-partisan policy failure around competition.

TAFE troubles puts Victoria’s tourism competitiveness at risk

Tourism and hospitality course closures have featured prominently in the recent announcements about redundancies flowing from the estimated $200 million of Victorian TAFE funding cuts. While the causes…

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