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Articles on Retailers

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People in masks shop for essential items at Costco in Mississauga, Ont., on April 18, 2021. Costco insists its in-store customers wear masks even if they claim exemptions. THE CANADIAN PRESS/Nathan Denette

Pandemic-era retail: No shoes, no shirt, no mask — no service?

Retailers are grappling with anti-maskers during the pandemic. That's because of the complicated relationship between businesses and customers when it comes to accommodating health conditions.
To adapt to changing consumer habits during COVID-19, small retailers in Canada have offered services like home delivery and curbside pickup. They may need to continue those practices in the post-pandemic era. (Maarten van den Heuvel/Unsplash)

Dress pants optional: How retailers are dealing with changing consumer habits

The COVID-19 pandemic offers small retailers an opportunity to engage customers who are changing their habits.
Research show comfort levels, value perceptions and motivations when it comes to m-commerce differ depending on whether consumers live in developed or developing countries. (Pexels)

How mobile shopping habits differ around the world, from Brazil to Australia

New research on mobile commerce shopping habits in nine countries contains some valuable insights for m-commerce managers and how they can attract new customers.
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COVID-19 has changed the future of retail: there’s plenty more automation in store

Woolworths' A$780 millon investment in new automated distribution centres is a sign of how much COVID-19 has changed the way we shop. It points what's to come in the retail sector.
Abandoned trolleys litter a roadside in Whalan, a suburb in Sydney’s outer west. Shutterstock

The war on abandoned trolleys can be won. Here’s how

Abandoned trolleys are an all-too-common sight. A solution to this intractable problem depends on a combination of policy and legal changes, public engagement and tracking technology.
The ability of online retailers to offer next-day delivery service for an annual fee or at an affordable price has dynamically changed the retail business and shifted sales from in-store to online. (Clay Banks/Unsplash)

‘The Prime Effect’ means retailers must innovate during the holidays and beyond

Innovation is integral to the success of Canadian retailers and encouraging consumers to shop in stores as well as online. The big strategic risk is not innovating and failing, but failing to innovate.
Barneys, Madison Avenue, New York. Department stores that were once the pinnacle of middle-class aspiration are losing out to discount shops and luxury retailers. www.shutterstock.com

Death of the department store: don’t just blame the internet, it’s to do with a dwindling middle class

Department stores are collapsing. The internet is part of the problem, but so too is the hollowing out of the middle class.
The Second Cup Ltd. says it is actively reviewing locations in Ontario for potential conversion to cannabis stores in light of a decision by the new provincial government to allow private retailers to sell the drug. THE CANADIAN PRESS/Chris Young

Cannabis with your coffee? Ontario could have thousands of pot retailers

Ontario must quickly create rules for cannabis stores. How the Ford government decides to regulate retailers will have a major impact on how many retailers will get into the business.

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