Retail employees are accustomed to long hours and low pay. What really upsets them are corporate policies to push store credit cards on consumers.
People in masks shop for essential items at Costco in Mississauga, Ont., on April 18, 2021. Costco insists its in-store customers wear masks even if they claim exemptions.
THE CANADIAN PRESS/Nathan Denette
Retailers are grappling with anti-maskers during the pandemic. That’s because of the complicated relationship between businesses and customers when it comes to accommodating health conditions.
To adapt to changing consumer habits during COVID-19, small retailers in Canada have offered services like home delivery and curbside pickup. They may need to continue those practices in the post-pandemic era.
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COVID-19 has closed high streets and disrupted sales, and retailers have been looking for ways forward beyond traditional discount events.
Research show comfort levels, value perceptions and motivations when it comes to m-commerce differ depending on whether consumers live in developed or developing countries.
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New research on mobile commerce shopping habits in nine countries contains some valuable insights for m-commerce managers and how they can attract new customers.
Woolworths’ A$780 millon investment in new automated distribution centres is a sign of how much COVID-19 has changed the way we shop. It points what’s to come in the retail sector.
Shoppers line up in front of a Zara clothing store waiting for the opening after being closed for nearly two months in Montréal on May 25, 2020.
THE CANADIAN PRESS/Paul Chiasson
Abandoned trolleys are an all-too-common sight. A solution to this intractable problem depends on a combination of policy and legal changes, public engagement and tracking technology.
The ability of online retailers to offer next-day delivery service for an annual fee or at an affordable price has dynamically changed the retail business and shifted sales from in-store to online.
(Clay Banks/Unsplash)
Innovation is integral to the success of Canadian retailers and encouraging consumers to shop in stores as well as online. The big strategic risk is not innovating and failing, but failing to innovate.
Many Australian consumers are concerned at the environmental impact of their shopping habits, especially at Christmas.
AAP
A retail expert explains why brick-and-mortar brands will continue to thrive in the age of e-commerce.
Barneys, Madison Avenue, New York. Department stores that were once the pinnacle of middle-class aspiration are losing out to discount shops and luxury retailers.
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Chinese customers spend billions on Nov. 11. Why, and what does it mean for the global retail marketplace?
The Second Cup Ltd. says it is actively reviewing locations in Ontario for potential conversion to cannabis stores in light of a decision by the new provincial government to allow private retailers to sell the drug.
THE CANADIAN PRESS/Chris Young
Ontario must quickly create rules for cannabis stores. How the Ford government decides to regulate retailers will have a major impact on how many retailers will get into the business.
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To survive the crisis, fashion companies are relying on new technologies. New players, new customer experience, big data – the whole sector is changing.