Farmers need a fair deal.
Food supply chain discounts are causing issues for UK producers and processors.
Nordstrom Inc. is closing all of its Canadian stores and cutting 2,500 jobs as it winds down operations in the country.
THE CANADIAN PRESS/Nathan Denette
The perspective that U.S. retailers are somehow more prone to failure than Canadian retail chains is unconvincing, but the Canadian retail landscape is challenging for newcomers.
The rewards price to get a free cup of hot coffee at Starbucks is going up.
AP Photo/Elaine Thompson
Many Starbucks customers are irked by recent changes to its popular rewards program. But they may not have as much to complain about as it seems.
As technology improves, the potential for retailers to make use of the metaverse will grow.
The metaverse offers novel opportunities for retailers and their customers, but retailers need to be adequately prepared to overcome the challenges of new technology.
Many trips to the supermarket include a small donation.
Erik Isakson/Tetra Images via Getty Images
A study of what customers experience when they’re asked to chip in for a cause during checkout suggests that retailers should be careful about participating in these campaigns.
Matariki is New Zealand’s newest public holiday but businesses are being warned to tread carefully before using the celebration to lure customers.
A smiling woman hands a dress to a clothing store cashier.
Tom Werner/Getty Images
Retail employees are accustomed to long hours and low pay. What really upsets them are corporate policies to push store credit cards on consumers.
People in masks shop for essential items at Costco in Mississauga, Ont., on April 18, 2021. Costco insists its in-store customers wear masks even if they claim exemptions.
THE CANADIAN PRESS/Nathan Denette
Retailers are grappling with anti-maskers during the pandemic. That’s because of the complicated relationship between businesses and customers when it comes to accommodating health conditions.
To adapt to changing consumer habits during COVID-19, small retailers in Canada have offered services like home delivery and curbside pickup. They may need to continue those practices in the post-pandemic era.
(Maarten van den Heuvel/Unsplash)
The COVID-19 pandemic offers small retailers an opportunity to engage customers who are changing their habits.
Not as simple as it used to be.
COVID-19 has closed high streets and disrupted sales, and retailers have been looking for ways forward beyond traditional discount events.
Research show comfort levels, value perceptions and motivations when it comes to m-commerce differ depending on whether consumers live in developed or developing countries.
New research on mobile commerce shopping habits in nine countries contains some valuable insights for m-commerce managers and how they can attract new customers.
Woolworths’ A$780 millon investment in new automated distribution centres is a sign of how much COVID-19 has changed the way we shop. It points what’s to come in the retail sector.
Shoppers line up in front of a Zara clothing store waiting for the opening after being closed for nearly two months in Montréal on May 25, 2020.
THE CANADIAN PRESS/Paul Chiasson
Retailers must focus on training customer-facing teams to succeed post-coronavirus.
There are strong psychological drivers underpinning the impulse to splurge hard-earned money online. There are also some simple ways to stop.
Abandoned trolleys litter a roadside in Whalan, a suburb in Sydney’s outer west.
Abandoned trolleys are an all-too-common sight. A solution to this intractable problem depends on a combination of policy and legal changes, public engagement and tracking technology.
The ability of online retailers to offer next-day delivery service for an annual fee or at an affordable price has dynamically changed the retail business and shifted sales from in-store to online.
Innovation is integral to the success of Canadian retailers and encouraging consumers to shop in stores as well as online. The big strategic risk is not innovating and failing, but failing to innovate.
Many Australian consumers are concerned at the environmental impact of their shopping habits, especially at Christmas.
Australians spent $400 million on unwanted Christmas gifts last year. There must be a better way.
Clothing racks won’t be going away anytime soon.
AP Photo/Wilfredo Lee
A retail expert explains why brick-and-mortar brands will continue to thrive in the age of e-commerce.
Barneys, Madison Avenue, New York. Department stores that were once the pinnacle of middle-class aspiration are losing out to discount shops and luxury retailers.
Department stores are collapsing. The internet is part of the problem, but so too is the hollowing out of the middle class.
Can I get away with this amount of presents?
Getting into the Christmas spirit means buying stuff. But how much is too much?