In a symbolic move, Tourism Australia chose Shanghai to launch its new “There’s Nothing Like Australia” campaign. The classic advertising imagery returns us to the pre-Hogan era, before Paul invited prospective visitors to “put another shrimp on the barbie”. The sumptuous imagery and commissioned soundtrack backing features the Opera House, Uluru and the Great Barrier Reef, koalas and kangaroos. It’s splendid – albeit traditional – fare.
But the jury’s verdict is distinctly 21st century, with measurements such as favourable Twitter commentary, page views of the advertisement (4 million during the first week in China alone) and downloads of the interactive app. The verdict has been positive to date, with the campaign setting China’s social media ablaze and pleasing the industry. The Shanghai launch was clearly well received and generated welcome political capital, given that China will be the world’s largest tourism generating and receiving country by 2020.
A new campaign does not spark a surge of tourism arrivals into Australia irrespective of the inflated expectations which often accompany a launch. And though advertising is highly visible, service quality and infrastructure are equally important aspects of destination attractiveness and competitiveness. However, the campaign imagery is a “grand narrative” which informs our view of ourselves and how we would like the rest of the world to imagine us. It’s an opportunity to reflect on what’s old and what’s new in Australia’s pitch to the world of the Asian Century.
Though the Gold Coast is featured in the campaign, glitzy Queensland resorts are out. Instead, there are panoramic shots of contemporary boutique-style accommodation adjoining some of the country’s most pristine settings: Freycinet in Tasmania, Kangaroo Island in South Australia and Wolgan Valley in the Blue Mountains, New South Wales. The global trend towards more “experiential” tourism is prevalent. Instead of being spectators at a cultural performance, prospective visitors are invited to interact and engage – with Aboriginal kids in a waterhole, swimming with turtles or encountering sea-lions on the beach. The landscape is personalised, prompting a desire and aspiration to discover and experience Australia’s diversity.
National tourism campaigns are highly susceptible to the political cycle (shadow immigration spokesman Scott Morrison is a former Tourism Australia CEO). While overt political interference is rare, incoming governments often make hasty changes of direction to inform stakeholders and the electorate that “something is being done”. The more successful campaigns avoid the posturing and gain bipartisan support, thereby overcoming the risk of re-formulation when the next government takes office. Victoria’s award winning “jigsaw campaign” – “You’ll love every piece of Victoria” was launched by a Kennett Coalition Government and remains in place over two decades later, approved by governments of different political persuasions. They backed apparently “crazy” ideas like a giant ball of red wool, black and white photography and music outside the mainstream. Longevity has provided tourism authorities – in this case Tourism Victoria – with a secure base to experiment and take risks. It allows a balance to be maintained between the strategic and the tactical.
Prior to the current campaign, the only constant at national level appears to have been inconsistency. Who recalls the short-lived “Australia in a Different Light” campaign? It was dumped prematurely to make way for the “Where the Bloody Hell are you?” initiative featuring celebrity Lara Bingle. This was, in turn, discontinued and replaced by stop-gaps: Baz Luhrmann’s “Australia” and the Oprah Winfrey initiative. The tourism industry was sometimes bemused and often aghast.
Meanwhile, international education accelerated ahead of inbound tourism as an income generator and key source markets such as Japan went into recession. So it is a relief that “There’s no place like Australia” has been refreshed and continued. This is consistent with the “long view” espoused by Tourism Australia CEO Andrew McEvoy, who advocates thinking towards 2020 targets and has successfully balanced the interests of industry, the Commonwealth and the states.
With its familiar imagery, is the current campaign sufficiently radical to attract attention and convert this interest into bookings? Will the narrative generate enough curiosity amongst viewers of the advertisement to search the next level of the campaign website which features enticing material about each states and territories? This remains to be seen, though the images must be particularly enticing to prospective travellers in Asian megacities where space and clean air is at a premium. Perhaps there could have been more emphasis on visitor interests than featuring places – a perennial conundrum in tourism marketing.
But managing the politics of six states and two territories is complex. To date, the industry and the states and territories are lining up behind Tourism Australia to praise the campaign. This is a considerable achievement at a time when the tone of federal politics is shrill and partisan.
With a high Australian dollar and investment urgently needed, tourism is struggling to stay competitive. In this environment, it is encouraging that risk-taking or not, there’s enough focus on China and the Asian century and on the Twittersphere to give destination Australia a fighting chance in a challenging international marketplace. If “There’s Nothing Like Australia” is strong enough to stick around for two decades like its Victorian counterpart, the time may come for a resurgence of some sustainable risk-taking.
Shameem Ali
Lecturer
Professor King provides good justification for the need to move away from the “risk averse” campaigns which have resulted in failures in the recent past. Twitter commentary, page views and downloads in China, in the week following the launch, is probably an indicator that it is the younger generation of Chinese who are “catching on” to the sales pitch rather than the middle aged. Therefore, social media is going to be far more critical in further driving this campaign into its subsequent phases over the next few years.
The basis on which the mix of images was selected is unclear and has raised some questions amongst local viewers. The launching in Shanghai identifies the prime target. The article raises a valid point that “images” are merely a part of the tourism experience and that the projected image needs to flow through to a range of tourism service touch-points.
Brian King
Professor of Tourism at Victoria University
Thanks for your valuable comments Shameem ... I agree that achieving resonance with Chinese youth is part of building the momentum, though those that that you describe as "middle aged" are still the ones with the money to travel!
Previous Tourism Australia campaigns have been a curious mix of high and low risk and for me the gap has been consistency. Once a campaign builds momentum over time (I gave the example of Tourism Victoria with its 20 year plus campaign), then there's an opportunity to…
Read moreDale Bloom
Analyst
The problem with tourism is that few tourist operators can take risks, or they risk litigation.
Adventure tourist packages have to be very tame, or a tourist might get injured. Not too much physical effort should be required of a tourist, or they might have a heart attack. I have even known a tourist resort to rake the sand of a nearby beach each morning, and then announce to the guests that the beach was officially open.
Many tourist resorts are quite boring, unless sitting quietly beside…
Read moreGil Hardwick
Anthropologist
No, a lot of this arose from the simple fact that droves of young Japanese, for example, were riding their bikes right across Australia for the sheer adventure. I've had reason to point out too that Japanese tourists go all the way out to Leeton in midwinter, when not only the rice stubble but the soil and sky - the whole landscape - is grey.
Our tourism focus until recently has been very Western focused - lifestyle, surf, beaches, food and wine - where in Asia the very scent of danger carries with it an astonishing piquancy.
Facing it is lucky, not risky.
Dale Bloom
Analyst
Gil, I know of someone who opened a waterslide within a zoo area. Daddy went on it a many times, (to look after the kids of course).
When talking to the owner of the waterslide, his estimates were that he had to work 5 months of the year just to pay the insurance premiums. Eventually the waterslide was closed, because it was not profitable.
Anything more risky than a waterslide is high risk so far as insurance companies are concerned.
Brian King
Professor of Tourism at Victoria University
I agree that for small and medium sized operators, rising insurance premiums have led to understandable risk aversion. Whilst schemes negotiated by tourism associations have helped a bit, there is a lot of pressure around compliance.
Concerning prospective visitors I agree that risk perceptions vary depending on the market and there may be some East/West differences. Though these are probably less pronounced than differences between the older and the younger, irrespective of cultural background. It's interesting that New Zealand has emphasised adreneline inducing adventure type experiences as part of its destination positioning/offer. The Australian imagery has largely stayed away from this. Even in the youth travel offer of the current Tourism Australia campaign (you need to go down through the levels of the website) adventure only plays a relatively small part in the experience. It's more focussed on a series of encounters.
Alana Harris
Research Coordinator
The nature of tourism is risky, from an individual, operator and destination marketer perspective. Brian, as your article noted, previous Tourism Australia campaigns have taken risks with mixed results. While Tourism Australia has to juggle the political interests of the states and territories (who all want fair representation) the real risk is that they deliver a bland, predictable and homogeneous destination montage.
I think they have struck a balance that provides a familiar base of iconic and experiential imagery from which visitors can engage and interact. Whether it can convert interest into bookings in the near future and withstand the political jostling over a longer period both remain to be seen.
Brian King
Professor of Tourism at Victoria University
Hi Alana ... Thanks for commenting. Where you state that you think "they have struck a balance that provides a familiar base of iconic and experiential imagery from which visitors can engage and interact" that pretty much aligns with my view here. I'm reasonably optimistic because it does appear as if the China focus is occurring at the same time as a range of initiatives by TA, ATEC and the Australian Government around the "Asian Century". Whilst accessing the China market and then delivering is…
Read moreIan DeBoos
logged in via Facebook
I read your article with interest. However I am not sure we understand the expectations of Chinese tourists once they arrive. If we are going to provide a truly memorable experience then we need to meet those expectations. I feel Australia is too locked into Western thinking on what we would like and not what our target markets want.
To be successful Australia needs to really understand what are the expectations from arrival, to accommodation, to food, and the overall experience.
It is fine to increase toursim traffic but word of mouth of a negative experience will nullify any tourism campaign. The world has changed with social media and sites like Trip Advisor, where they are now the mainstays of peoples' reference
Brian King
Professor of Tourism at Victoria University
Thanks for your comments Ian ... I agree with you that we lack a deep understanding of the expectations of Chinese visitors. This deficiency is particularly common in non-Asian destinations throughout the world. And because Australia is a relatively costly medium- to long-haul destination, the expecations of Chinese visitors are and will be high. They will be quick to share any disappointments. Though the market research industry is developing fast within China, knowledge about word-of-mouth behaviours…
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