Attendees attend a candlelight vigil for the victims of a shooting at a Florida school. AP Photo/Wilfredo Lee

The American public has power over the gun business – why doesn’t it use it?

Advocates of gun control may despair in the wake of mass shootings like the one in Parkland, Florida, but the history of government support for the gun industry shows Americans have more sway than they think.
Members of a North Korean delegation cheer while holding the unified Korea flag at the pairs figure skating free program at the Pyeonchang Winter Olympics on Feb. 15, 2018 in Gangneung, South Korea. THE CANADIAN PRESS/Paul Chiasson

North Korean Sport Diplomacy: The Olympic event where everyone loses

The International Olympic Committee has banished dopers from the Winter Games. Shame it hasn't treated North Korea, a noted human rights violator, with the same resolve.
Wes Mountain/The Conversation

Comic-explainer: How does Islamic finance work?

Interest runs the financial world, but it's banned under Islamic law. In this comic explainer, Mamiza Haq explains how Islamic finance works and the problems arising as the conventional and Islamic finance worlds collide.
Oysters can do a lot more than they’re given credit for.

The surprising benefits of oysters (and no, it’s not what you’re thinking)

Oysters aren't just good for a feed. They also give a vital boost to coastal ecosystems, which is why efforts are underway to restore Australia's once-abundant oyster reefs to their former glory.
Generally people drink to either increase positive emotions or decrease negative ones. from shutterstock.com

There are four types of drinker – which one are you?

There are many reasons people drink, including to have fun or cope with other problems. Knowing their motivations will allow us to tailor programs to help those who may struggle with alcohol use.
The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Hodson/Flickr

Customer service staff need to be problem solving not apologising

Traditional customer service is struggling as consumers solve problems online and expect options in person.

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