Siri is sassy. But when does the tone of voice in digital help override usefulness?
Academic rigour, journalistic flair
Articles on Chatbots
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Expect customer service to get worse as artificial intelligence steps in.
The unexpected behaviour of even simple bots is only going to get more dramatic as AI scales up.
Banks are experimenting with chatbots, but research shows we may not be ready to give them a go.
Our speedy news chatbot runs in Facebook Messenger, and will ask you a series of questions to find out what kind of stories you want and when. Subscribe today.
This could be the year chatbots are widely adopted. But beyond making our lives more convenient, they represent a huge potential for advertisers.
Top contributors
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Senior Research Scientist at the Australian E-Health Research Centre, CSIRO
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Principal Research Scientist, Australian eHealth Research Centre, CSIRO
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Postdoctoral Research Fellow, Queensland University of Technology
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Professor Emerita of Religious Studies, College of the Holy Cross
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Associate Professor in Information and Communication Technology Policy, Concordia University
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Associate Professor, Department of Learning and Teaching Enhancement, Edinburgh Napier University
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Assistant Professor, Psychology, Concordia University
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Dean of External Engagment and Executive Director of the Hawke EU Jean Monnet Centre of Excellence, University of South Australia
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Professor, School of Sociology; Geary Fellow, Geary Institute for Public Policy, University College Dublin
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Associate professor, Orygen, The University of Melbourne
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Associate Professor, Queensland University of Technology
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Assistant Professor in Psychotherapy, School of Nursing, Psychotherapy and Community Health, Dublin City University
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Senior Lecturer in Philosophy and Ethics, Nottingham Trent University
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Professor of Community Information, University of Michigan
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Adjunct Lecturer, University of Sydney
