Ernst & Young’s report on the future of universities made a big splash this week, fuelled by apocalyptic headlines heralding the end of the university world as we know it.
No one who has any feel for or interest in the world of higher education would deny that we are living in challenging times. Nor would they deny where the changes are coming from – funding pressures, demographic shifts, changing student bodies, economic globalisation and technological advances are all having very real effects on universities around the world.
We’ve been researching, writing and reading and their effects on the university business model about them for at least a decade. They are the “global warming” phenomena of higher education – we may not necessarily like them, but we can’t avoid them.
But does that mean that collectively universities are about to go belly up? I don’t think so.
The report is quite shocking in its lack of depth. Talking to a couple of Vice-Chancellors or “institutional leaders” in my books does not equate to serious research. Having selective quotes in tabloid style throughout the report at a minimum is misleading. And I assume everyone sees through the simplistic marketing ploy of Ernst & Young’s own “university model for the future”.
The report also lacks references to similar work undertaken on the topic. Earlier this year Tom Kennie from the British Leadership Foundation, together with his colleague Ilfryn Price, wrote a paper on a new ecology for British higher education, exploring possible types of institutions in a future characterised by competition, disruptive change and market dynamics. Mike Gallagher recently undertook a similar exercise for Australia. And Harvard’s Clayton Christensen did the same for the US system last year.
The references in the Ernst & Young report are in small print, but unfortunately none of this vital research is there. Earlier work by Kennie also concluded that the transformations in the professional services industry are unlikely to hit higher education industry in the same way. There are certain defining characteristics that at the very least will help buffer universities from this disruptive change. And current barriers to entry in the Australian university system (keeping Commonwealth Supported Places funding confined to public universities) serve to underline the case in point for Australian universities (although not for our TAFEs as recent history has shown).
The report is also selective in its use of data. Staff data in universities is notoriously contentious. But making academic-professional staff ratio comparisons without reference to casualisation makes no sense.
It’s one of the crucial variables in the current debate on the academic profession, next to the need to redefine this profession. As is the case for the emergence of new categories of professional staff bridging both categories, the so-called “third-space” professionals. Leaving these aspects out of an analysis of higher education dynamics is very unhelpful.
All this is not to deny nor ignore that universities should reconsider their business models and make serious work of improving productivity. It is high time we all do. But again, this message has been going around for a while – although many universities have put it in the “too hard basket”.
Instead of debating fee hikes or unregulated market coordination, universities should be discussing the bigger challenges ahead. Our sector is way too crucial to the future of Australia in terms of innovation and socio-economic development and growth to not work on making universities more viable.
Despite its superficial treatment of what it is that is driving the changes in our sector, the Ernst & Young report is welcome if it can help shake up the sector.
Keith Hampson
logged in via Twitter
Thanks for this.
It's worthwhile to highlight the limitations of the study put out by Ernst & Young. Like many studies produced by consultancies, the research tends to be less in-depth and too quick to leap to conclusions than is common in research carried out within universities.
However, the response to the study actually sidesteps the argument put forward by E&Y by making a counter argument without addressing the original.
The author writes: "But does that mean that collectively universities are about to go belly up? I don’t think so." He then explains how the original study was based on thin research. In other words, the response offers a different conclusion by rejecting how the original researched its conclusion. While questioning the means by which the original report reached its conclusion is useful, we can not offer a second perspective (i.e. universities are not threatened) by merely pointing out that the original research was thin.
Dale Bloom
Analyst
I have often seen references by academics to the “Finish model” for education, and that model seems the exact opposite to education in Australian universities.
Under the Finish model, every teacher has a Masters in Education, there is little difference between schools, the teachers receive about OECD average in pay, the national costs of education are below many other OECD countries, while the student results are some of the highest in the world.
So perhaps the Finish model could be taken into consideration when developing a model for education in Australian universities.
Steve Kelly
Higher education specialist
Interestingly that model is similar to the Australian model before Dawkins - students were fully funded by taxpayer dollars, universities were less mired by bureaucracy (as Finnish teachers are more trusted), and all Australian Universities were more or less equally strong. Of course, there were fewer of them.
Dale Bloom
Analyst
It is true Finnish universities do not charge tuition fees, and most primary and secondary schools in Finland are also publicly funded schools (with very similar student results between schools).
There is an interesting twist to this
“Finland, which repeatedly tops world charts in secondary education, must reform its universities to revive its recession-hit economy and boost innovation, the OECD said.
Students in higher education are "insulated from labour market signals by not having to repay the cost of their tuition", the Organisation for Economic Cooperation and Development said in its economic survey of Finland.”
http://www.swedishwire.com/nordic/3700-oecd-urges-finland-to-reform-university-system
Adam Suess
logged in via Twitter
Good article, always enjoy Leo's work.
Dirk Baltzly
A/Prof. in Philosophy
While I'm glad to see someone calling the E&Y document on its scholarly credentials, I don't think that the point of the exercise was merely to predict the future of higher education in Australia. Rather, it was to shape that future by dint of providing quasi-expert advice to justify greater private sector involvement. TINA ('there is no alternative') is a well-known ideological trope in the armory of neo-liberalism. This is meant to look a bit like research, but its real function is advocacy…
Read moreTim Mazzarol
Winthrop Professor, Entrepreneurship, Innovation, Marketing and Strategy at University of Western Australia
Hi Leo,
Thank you for the interesting article. Although I agree with you that the death of the university is probably overstated by E&Y I think their report deserves some serious consideration. While the depth of its research may be open to some criticism, the broad issues that it highlights are important. I was particularly taken with their "Five Mega-Trends" that will transform the higher education sector.
For example, democratisation of knowledge and access via ubiquitous content, wider…
Read moreLinda Brennan
Professor of Media and Communication at RMIT University
From a personal perspective, I read the E&Y report as a bit of a plea for consultancy contracts in a higher education sector beset by challenges both global and at home. I would be very surprised if any Vice Chancellor is not aware of the challenges reported. The media coverage for the report indicates a strong interest in generating brand equity for the E&Y brand rather than providing information about something new. I imagine that those who have an interest in how HE will 'play' in the future have considered these trends and will have thought about how they will respond. If the report presented new news to you, you were possibly not keeping up to date with your reading. Also, these trends may not be more than waves to be surfed on the ocean of education, so lets stay on top of our respective surf boards and see how far it is to the shore before we panic - please.
Tim Mazzarol
Winthrop Professor, Entrepreneurship, Innovation, Marketing and Strategy at University of Western Australia
Hi Linda
No one is panicking. However, I think that we are unwise to be too dismissive of the E&Y report, and I am not as sanguine as you that the leaders of our HE sector have all this under control.
In conjunction with my colleague Geoff Soutar, I have a paper out soon in the Asia Pacific Journal of Marketing and Logistics that examines the past 10 years since we first published our book "The Global Market for Higher Education" (published in 2000 by Edward Elgar).
In that book we identified…
Read moreKeith Hammond
Retired technician FAO of the UN
Well spoken! The Report verges on the ridiculous! The MOOCs development offers the opportunity for university courses to be further developed by incorporating part or all of one or more MOOCs into degree and post-graduate degree course-work, a natural progression in developing the calibre of degrees.
Gavin Moodie
logged in via LinkedIn
I also thank Leo for his valuable contribution. The Ernst and Young report is not a good trigger to considering universities' challenges and future because it is far too simplistic and apocalyptic.
Justin Bokor
Executive Director, Ernst & Young
I read with interest Leo Goedegebuure's response to the Ernst & Young report on the future of universities.
The Ernst & Young report does not predict "the end of universities". The report's key hypothesis is that "the dominant university model - a broad-based teaching and research institution, supported by a large asset base and a large, predominantly in-house back office - will prove unviable in all but a few cases over the next 10-15 years". The report argues that the university sector is…
Read moreGavin Moodie
logged in via LinkedIn
This latest from Ernst & Young is as exaggerated and misleading as its 2011 paper on 'Higher education and the power of choice' of July 2011 which made 5 claims which have turned out to be as wrong as they seemed at the time.
Justin Bokor
Executive Director, Ernst & Young
I thank Professor Moodie for his reference to the 2011 Ernst & Young paper. I would encourage folks to read it and form their own views. It's on the web, or I'm happy to share a copy. One of the five projections in the report was for a more competitive market in 2012 and beyond, and for this to impact on university finances. This matches closely to what I've been seeing in my travels and work in the sector this year. Anyway, a healthy debate and important for our future.
Gavin Moodie
logged in via LinkedIn
'A more competitive market' is trite.
Ian Gostelow
Phd Candidate, LH Martin Institute at University of Melbourne
Justin Bokor acknowledges the marketing ploy at the heart of the E&Y report ( "Some might ask us to help apply the framework to their specific challenges" ), which most critically revolves around their modelling of so called Back Office functions. In each case Ernst and Young push for varying degrees of outsourcing as the solution for the bottom line in Universities, where the report concludes "support functions will also need to be streamlined". Few academics are likely to argue for greater University administration, however the degree of outsourcing will have a profound impact on the functions of a University, and possibly influence the "markets" in which it specialises.