Cuomo used language that people forced to apologize often deploy to avoid taking responsibility and show genuine contrition. An expert on public apologies suggests three don'ts and a do.
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Articles on Importance of apology
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Apologies that demonstrate regret, promise corrective action and are delivered early, with intensity and genuine sympathy, can make amends for many things.
Research shows that even four-year-olds feel better after an apology and view people who apologize as nicer than those who don’t.
