Business Briefing: when robots and customers meet
The Conversation17.8 MB (download)
Customers might prefer digital robots who don't judge for now but physical robots with empathy may be the customer service workers of the future.
Academic rigour, journalistic flair
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Tweet-shaming from politicians isn’t the best way to regulate companies – it hurts investments, shareholders and ultimately the economy.
If a company is led by an overconfident CEO, the firm is less likely to invest in corporate social responsibility measures like workforce diversity.
Australia’s rules on how investors engage with companies, coupled with the clout of superannuation investor groups, means there’s potential for more shareholder activism.
The last 20 years of failure to tackle boardroom excess should prompt a more radical approach.
Social media communication like Twitter can influence investor decisions in an unequal way and whether the company intends it or not, research finds.
The benchmark scheme that protects cocoa farmers and local communities could be toppled as big players rethink their role.
The new president of the Business Council of Australia Grant King will need to change his message on company tax and other issues to really remain relevant.
Skyscrapers are the new cathedrals – but are we worshipping a false idol?
A new crowdfunded show about the Cuban revolution prepares to shed new light on the leader.
Theresa May has dropped her pledge to put workers on company boards. It’s a big concession to vested business interests.
Two experts debate whether or not Australian executive pay should be benchmarked against that of US companies.
We have got stuck in a rut. Every month we explain away changes in retail spending with a lazy look to the skies.
Trump has promised to abolish Obama’s Clean Power Plan and back out of the Paris climate accord. But business could become a key firewall that won’t let Obama’s sustainability legacy die.
Australian businesses should wait and rethink long term strategies in response to Trump’s election in the US.
Managers from carbon intensive companies are holding off on long term emissions strategies because of uncertainty around regulations and policies, new research finds.
The law assumes franchisees do their financial and legal homework when it comes to signing up to a chain, but research shows franchisees are often overconfident and ignorant of the risks.
Donald Trump has never held public office, but executive and global leadership are wholly interlinked so business offers some important lessons for the president-elect.
An industry in crisis needs a government that can deliver help where it’s needed.
Theresa May was supposed to meet with bosses of the Indian conglomerate, but an age-old issue with the family firm has got in the way.
Top contributors
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Associate Professor of Markets, Public Policy and Law, Boston University
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Professor of Political Studies, University of Johannesburg
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Professor of Practice, Associate Dean, Warwick Business School, University of Warwick
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Senior Lecturer and Researcher in Innovation and Digital Leadership, University of Brighton
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Professor of Economics and National Senior Teaching Fellow, Griffith University
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Associate Professor, Accounting, University of Technology Sydney
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Professor of Organisational Behaviour, Bayes Business School, City, University of London
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Professor of Public Policy & Law, Centre for Governance & Public Policy, Griffith University
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Lecturer, Accounting Discipline Group, University of Technology Sydney
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Associate Professor of Law, University of Oregon
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Professor of Human Resource Management, City, University of London
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Senior Lecturer, Co-Director Research Centre for Journalism, Media & Democracy, Auckland University of Technology
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Associate Professor of Finance, UNSW Sydney
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Programme Director UEA Africa Lecturer in Entrepreneurship and Strategy, University of East Anglia
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Professor of Information Technology and Organisation, University of Sydney
