Zofia Bajorek

Zofia joined The Work Foundation in August 2013 to support research in the Centre for Workforce Effectiveness. Zofia has a background in Occupational and Organisational Psychology, and has recently completed her PhD based at the NIHR King’s Patient Safety and Service Quality Research Centre, King’s College London. Her PhD, entitled “The Management of Temporary Staff in Healthcare Emergency Departments: Implications for Patient Safety and Service Quality”, focussed on how the psychological contracts of temporary staff (bank, agency and on-call staff) should be managed to improve patient safety and service quality outcomes.

The aim of the PhD was to develop a model of best practice for managers at the macro, meso and micro level who had responsibility for hiring or managing temporary staff at ward level.

Whilst undertaking the research, Zofia presented research findings at the European Association for Work and Organizational Psychology Conference (2011) and took part in an European Network of Work and Organizational Psychologists small working group discussing the contribution of occupational psychologists to the quality of working life (2010).

Zofia has also undertaken research at the Legal Services Research Centre, where her main project involved studying delays in Magistrates Courts, using a whole systems approach of the ‘main players’ in the court system, specifically studying the impact of the introduction of CJSSS. This data informed a wider project on the efficiency and effectiveness of youth and adult courts.
Zofia’s research interests centre around flexible work arrangements (especially temporary employment), the employment relationship (including the psychological contract), human resources management and patient safety and service quality.