The closure of Lynx is an opportune time to review the state of Canadian commercial air travel and identify the challenges and opportunities Canada has in improving the sector.
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The chaos at airlines and airports appears to finally be over, but will the relief last? Or will Canadians have to brace themselves for more delays, cancellations and miscommunications?
Changes to the Canadian airline industry will offer consumers new choices when flying from major airports. But the new services could burden a system that’s already at capacity.
Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.
