Organizations try to hide mistakes and evade responsibility, studies show. But two scholars analyzing militant and terrorist groups say they are willing to acknowledge their mistakes – sometimes.
Forgiveness isn't about minimising or forgetting the pain we feel. It's about letting go of our feelings of resentment and revenge.
Popes are not infallible, yet apologies are rare.
The role of universities in the shameful Indian residential school system needs to be addressed. The president of one of Canada's leading universities explains why it's time to apologize.
Public apologies are a type of performance before a larger audience, and they are to be understood in terms that are different from a private apology.