The ACCC has prioritised getting timely compensation to affected customers over pursuing the airline on the more serious charge of collecting fees for no service.
Making a jet airline succeed hinges on three key factors – market scale, airport access, and geography. Australia offers new entrants a brutal starting ground on all three.
In 2019, a number of current and former Boeing employees went public with concerns about the company’s manufacturing and safety processes.
(Shutterstock)
A Lynx Air Boeing 737 jet sits at a gate at the international airport in Calgary on Feb. 23, 2024. Lynx officials announced on Feb. 22 that it would be ceasing operations, effective at midnight on Feb. 26.
THE CANADIAN PRESS/Todd Korol
The closure of Lynx is an opportune time to review the state of Canadian commercial air travel and identify the challenges and opportunities Canada has in improving the sector.
To fight global warming we will soon have to try to remove carbon dioxide from the skies or find ways to reflect the Sun’s heat. Such radical paths must be examined, but risky experiments avoided.
A boom time for airlines can a bust for loyal passengers.
Martin-dm/E+/Getty Images
Air travel emissions are proving difficult and costly to cut, but travellers can make a surprisingly big difference simply by changing how they travel to and from the airport.
In Europe, customers are entitled to cash compensation for flight delays and cancellations.
Murat Deniz/E+ Collection/Getty Images
Consumers and politicians are pushing for greater protections for air travelers. A historian explains why the US trails the EU and Canada when it comes to passenger rights.
Would you decline a free upgrade to first class in order to sit next to a companion in coach?
Image Source/DigitalVision Collection/Getty Images
New research on our desire to create shared memories with the people we care about offers insights for companies that want to improve their customer service.
Members of the Air Line Pilots Association demonstrate amid contract negotiations outside the WestJet headquarters in Calgary on March 31, 2023.
THE CANADIAN PRESS/Jeff McIntosh
While the pandemic undoubtedly impacted the aviation industry, its problems were already present prior to COVID-19. The pandemic simply intensified these issues.
Even if the industry could make the shift, there’s not enough land or renewable energy potential on Earth to produce all the sustainable fuels airlines need.
An Air Canada jet takes off from Montréal’s Pierre Elliott Trudeau International Airport on June 30, 2022.
THE CANADIAN PRESS/Graham Hughes
While it is critical that air passengers be compensated for airline delays and cancellations, it is equally — if not more — important to address the underlying causes of such disruptions.
The last seven months have seen delays, cancellations, mishandled baggage and miscommunication at Canadian airlines.
THE CANADIAN PRESS/Graham Hughes
The chaos at airlines and airports appears to finally be over, but will the relief last? Or will Canadians have to brace themselves for more delays, cancellations and miscommunications?
Some airlines are already experimenting with sustainable aviation fuel.
Michael H/Stone Collection/Getty Images
Airlines are investing in sustainable biofuel startups and starting to uses alternative fuels, including cooking oil, ag waste and corn ethanol. But biofuels alone won’t be enough, research shows.
Flight cancellations over the holidays left travellers stranded at airports across North America amid an intense winter storm.
(AP Photo/Damian Dovarganes)
After the transportation crisis this past holiday season, apologies from major airlines, airports and government officials are not enough. It’s time to protect passengers from travel companies.
The value of frequent flyer miles can change significantly in the weeks and months ahead of a given travel date.
Jetlinerimages/E+