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Articles on Airlines

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Airlines are risking alienating customers and permanent reputational damage due to their refusal to issue refunds after cancelling flights mid-coronavirus. (Pixabay)

Airlines should rethink their refusal to refund passengers during COVID-19

Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.
Bill Chen at San Francisco International Airport after arriving on a flight from Shanghai. Chen said his temperature was screened at the Shanghai airport before he departed. AP Photo/Terry Chea

Airplanes spread diseases quickly – so maybe unvaccinated people shouldn’t be allowed to fly

Air transportation unquestionably spreads disease. Should airlines be more proactive by requiring proof of vaccination? Two experts reflect on the current and former crises.
How much is your backpack and the laptop that it contains worth to you? Nicola/Flickr

Lessons from the Moscow airport crash: your luggage or their lives

More than 40 people died in the May 5, 2019 crash, and reports indicate that passengers taking luggage with them may have slowed the evacuation. So what do we need to do to stop such behaviour?
Air France planes await their passengers (2010). Mathieu Marquer/Wikimedia

Air France–KLM: when cooperation becomes confrontation

The surprise acquisition by the Netherlands of 14% of Air France–KLM, which triggered a dispute between the two nations, reveals a trend toward more of a national approach to industrial interests.

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