Articles on Business

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Donut King is a franchise of the Retail Food Group, a business under fire for allegations of underpaying staff. Alpha/Flickr

What’s going wrong with Australia’s franchises?

Two well-known franchises have come under fire this week for problems when reporting their business results. We answer four questions about the business model and why these scandals are reoccuring.
The glum business sentiment is in sectors related to consumer spending.

Face Value: business leaders nervous about consumers spending less and regulation

Business leaders some sectors are feeling less positive about the year ahead because consumers are spending less, according to our analysis of the outlook of leaders of Australia’s ASX 200 companies.
The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Hodson/Flickr

Customer service staff need to be problem solving not apologising

Traditional customer service is struggling as consumers solve problems online and expect options in person.
Shareholders might be less likely to expect tax avoidance and may be pushing companies to pay their fair share. JONO SEARLE/AAP

Companies that pay more tax deliver shareholders better returns: new study

Shareholders appear to achieve greater returns from corporations which are less aggressive tax planners and pay a greater percentage of tax, according to a new pilot study.
Consolidation is happening at a rapid pace. But who will bear the brunt of the costs? Khakimullin Aleksandr/

Defanged regulations have big media licking their chops

In the coming year, media companies will be adjusting to a new reality – one that ultimately leaves consumers with fewer choices.

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