Hearts and minds: how industry ad campaigns work

The mining industry, led by the Minerals Council of Australia, has written to members asking for funds to under take a new advertising campaign to attack the carbon tax. In his letter to members, Minerals Council chief executive Mitch Hooke says that in current day Australia, major policy battles are…

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Can political debates be won with a chequebook instead of politicians' backing? AAP

The mining industry, led by the Minerals Council of Australia, has written to members asking for funds to under take a new advertising campaign to attack the carbon tax.

In his letter to members, Minerals Council chief executive Mitch Hooke says that in current day Australia, major policy battles are fought and won in the media and that miners must spend accordingly.

The Conversation spoke with Deakin University’s Paul Harrison about the effectiveness of such tactics and the risk of the Australian public suffering campaign fatigue.

Is Mitch Hooke right when he says the “new paradigm is one of public contest through the popular media more so than rational, effective, considered consultation and debate”

I think that is part of the issue, but it is not something that has just happened in the last four years. It has happened as a result of the constant news cycle.

John Howard was the master at using media forums to shift people’s thinking about a particular issue. It is not something that purely can be laid at the feet of the Labor Party, it is something that is a result of 24 hour news cycles, and a constant requirement for news and media to have a story of some kind.

However, I agree with [Hooke] on his point about the conversation shifting to the commercial media, although I do find it disappointing. Whether it is actually an effective way to manage public policy is completely different question.

By popular media he means almost exclusively commercial television and radio doesn’t he?

The majority of where there is going to be a shift in people’s thinking is through what we could call commercial broadcast media.

The other issue to consider is that it is the commercial media where the debate is going to play out. What I mean is that it is often the commercial media (and the ABC) that set the agenda, and ultimately drive the discussion. In a way, with Hooke even talking about using the commercial media to create a point, he has created a story for the media to talk about as well.

It is quite a clever strategy; by drawing attention to the issue by saying “we are going to spend money in the commercial media to draw attention to this particular issue”, they are also going to drive editorial agendas.

The commercial news media, these industry groups, and the government are all contributing to this cycle. Everything supports everything else. If one decided not to pursue the issue, then it would lose its effect.

Does this place government at disadvantage in that it has to spend taxpayers' money?

I think the government is at a huge disadvantage. It is simply not a level playing field. The key problem is that governments (mostly) have to follow process, and there is an expectation of transparency and an appropriate use of taxpayers' contributions.

It puts them at a huge disadvantage and even when they do spend funds they are going to be slapped down by the commercial sector saying “why are you spending taxpayers' funds?”

I think one of the questions consumers should be asking the industry groups is whether “an advertising campaign is good use of my superannuation or investment contributions”?

A lot of the mining and investment companies are spending money that we have contributed to them in some way. As I have said in other forums, voters are very quick to ask where their taxes are being spent, and to be critical of how they are spent, but rarely ask the same questions of their investment or superannuation contributions.

People simply don’t (and can’t) scrutinise commercial businesses in the same way that they might scrutinise the operations of government. I don’t have a problem with government scrutiny, but as individuals, shareholders simply don’t have the same level of control over where and what commercial businesses do with our money. With government, to some degree you can say that we can change the board of directors in government every three years, but you can’t do that with a mining company, a media company or an investment company.

I think that government itself has created part of the problem by playing out these games and processes in the news media. So they’re a victim of their own particular strategy.

Will people get industry campaign fatigue when the novelty of such ads wears off and they simply become white noise?

I think government and business overestimate the effectiveness of advertising. Rather than actually changing people’s attitudes, and changing behaviour, what advertising does is to work mostly as a means of reinforcing people’s particular loyalties, attitudes, beliefs and behaviours.

What you’ll find is that people who already have a particular attitude about the carbon tax or have a particular attitude about the mining industry will perceive any advertising as a means to reinforce their particular view. So, most people who already support the carbon tax or something similar, are unlikely to be moved by an expensive advertising campaign. The campaign will work best to reinforce people’s attitudes that are already willing to be nudged toward that particular perspective.

Most advertising is used to cement or create loyalty towards a particular idea or brand.

The other issue is that an advertising campaign has to have some degree of cut through to get to the target market. The reality is that if people are constantly being told to think about a particular issue this way through advertising, it is not going to be that effective in the long run.

The ACTU campaign around Work Choices was quite novel, but it also tapped into something that people already felt, or certainly the majority of people they were targeting already believed. It simply reinforced it for some people.

If over time, people build up a negative attitude towards a carbon tax, then that advertising is going to reinforce their thinking. Eventually, if all of our sources are telling us the same thing (and most people will use sources that are already aligned with their particular thinking), then we start to believe it as “truth”. We use editorial, advertising, and other messages through the media, commercial and otherwise to help ourselves work out what to think.

Very few of us have a deep intellectual understanding of the complexity of something like the ETS or a carbon tax, and how it will actually effect us, so we look to our particular trusted sources, including unsolicited advertising through broadcast media, to help us work this out.

But the most effective outcome of this particular strategy is not necessarily shifting individual perceptions, but convincing the government that the campaign is shifting individual perceptions.

Join the conversation

5 Comments sorted by

  1. Andrew Whitacre

    logged in via Twitter

    Paul, could you offer a bit more about the cause and effect relationship between the 24-hour news cycle and public persuasion?

    That is, how is it that an increase in news production paired with a decrease in news consumption still results in a misinformed public? (I write from the American perspective, so perhaps it's slightly different in Australia.)

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  2. Ken Fabian

    Mr

    Big advertisers rarely receive critical scrutiny from commercial media organisations -governments excepted of course. These emerging purchasers of commodified opinion shaping services have very deep pockets - and they'd rather spend a carbon tax worth or a mining resource tax worth of income undermining Gillard than pay either under Gillard. If the purchasers of their services are capable of spending enough, the media not only refrain from criticism, their editorial line shifts (market forces at…

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  3. Margo Saunders

    Public Health Policy Researcher

    One of the fascinating things about watching US tv ads is to see how companies and industries have largely abandoned the presentation of factual information and unashamedly targetted 'hearts & minds' through aspirational appeals and similar tactics. So successful are many of these ads that you would never guess, until the tagline is revealed at the very end, that you have just been subjected to an ad for an oil company -- which could have been an ad for a college fund or anything else that says, 'we know what's important to you, and we are part of that'. Much more slick and effective than anything I've seen in Australia.

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  4. Paul Harrison

    Senior lecturer, Graduate School of Business at Deakin University

    Andrew, the issue you raise is a good one, and it highlights the distinction between quantity (the 24 hour news cycle) and quality. Although the technology has allowed news to be broadcast every minute of every day, our capacity to process this information has not really evolved to the same extent, and our desire to process complex information is also something that has not changed that much.

    News directors tend to rely on simple, repeated messages, that tap into the attitudes (and biases) of their…

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    1. Andrew Whitacre

      logged in via Twitter

      In reply to Paul Harrison

      Paul, as both a communications and language geek, I'm glad you used "affectively" in your last sentence. Marketing a product -- whether soap or industries -- is more easily done when you can identify an audience that has affection for, or at least a predisposition toward, that product.

      You're absolutely right that news can't be expected to challenge the audience, at least not with the business model employed today. One addendum I'd attach is the interlinked scarcity of resources, attention, and content. News channels don't have the resources to generate 24 hours of news each day. News watchers don't have the time or patience to watch 24 hours of news each day. And, at least as news been defined in the last two decades, there isn't 24 hours worth of news content each day. Each of those things pushes the most valuable feature of news toward "ease", opening a huge opportunity for industry advocates.

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