A Lynx Air Boeing 737 jet sits at a gate at the international airport in Calgary on Feb. 23, 2024. Lynx officials announced on Feb. 22 that it would be ceasing operations, effective at midnight on Feb. 26.
THE CANADIAN PRESS/Todd Korol
The closure of Lynx is an opportune time to review the state of Canadian commercial air travel and identify the challenges and opportunities Canada has in improving the sector.
The last seven months have seen delays, cancellations, mishandled baggage and miscommunication at Canadian airlines.
THE CANADIAN PRESS/Graham Hughes
The chaos at airlines and airports appears to finally be over, but will the relief last? Or will Canadians have to brace themselves for more delays, cancellations and miscommunications?
A passenger looks for his bicycle among a pile of unclaimed baggage at Pierre Elliott Trudeau airport in Montréal in June.
THE CANADIAN PRESS/Ryan Remiorz
Changes to the Canadian airline industry will offer consumers new choices when flying from major airports. But the new services could burden a system that’s already at capacity.
Airlines are risking alienating customers and permanent reputational damage due to their refusal to issue refunds after cancelling flights mid-coronavirus.
(Pixabay)
Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.