People with disabilities bear the brunt of turf wars between conventional and online taxis

In an attempt to secure their market, conventional taxis enforce “red zones” – areas where online taxi drivers are barred from picking up passengers. This makes it difficult of people with disabilities to access transportation options. www.shutterstock.com

People with disabilities bear the brunt of turf wars between conventional and online taxis

It was 8.45am when the Prambanan Express train from Surakarta arrived at Lempuyangan Station, Yogyakarta. My wife and I stepped out from the station and walked hurriedly to a spot under an overpass, 100 metres east of the station, where we could usually order an online taxi.

But after placing the order and being assigned a driver, I received a call from the driver asking us to walk north to a pickup spot across the railroad tracks. I was vexed that this was further away from the station. The spot where we were waiting was already some distance from the station. Now we must walk further.

But just as we stepped on the rails, the warning bell rang, a sign that a train was about to come through. We panicked and, as we turned back, a hard object hit me on the head. It was the wooden crossing barrier, which I hadn’t noticed, and it also struck my wife on her shoulder.

This is just one of the many disadvantages of trying to use ride-hailing apps at Lempuyangan Station. Those of us with visual impairments already face difficulties when we have to cross the tracks at night; imagine how much more difficult it is for those who have physical disabilities.

Instead of being a cheaper and safer transport option, getting an online taxi can actually be dangerous for people with disabilities in locations like Lempuyangan, where a so-called “red zone” is in force.

The red zone

Ride-hailing apps such as Uber, Gojek and Grab have disrupted the market for traditional taxi services in Indonesia. In an attempt to secure their market, conventional taxis enforce “red zones” – areas where online taxi drivers are barred from picking up passengers.


Read more: Uber and Gojek just the start of disruptive innovation in Indonesia


These red zones have no legal basis. They are defined simply by an understanding between conventional and online taxi drivers.

Conventional taxi drivers enforce these agreements, often using physical violence and intimidating online taxi drivers. Last June a group of conventional taxi drivers harassed and stripped an online taxi driver accused of picking up passengers in the “red zone” of Adisutjipto Airport in Yogyakarta.

There are many such zones in Yogyakarta, such as at the Lempuyangan and Tugu train stations, Adisutjipto Airport, Giwangan and Jombor bus terminals, the Janti overpass, Gamping Market, the Dongkelan intersection and Sardjito Hospital.

Online taxi drivers can go into these places only to drop off passengers, not pick them up, according to Muhtar Anshori, general chairman of the Jogjakarta Online Driver Community (PPOJ), as quoted by Kompas.com on June 21.

These red zones are different from official red zones in force in some places based on government regulations, where officials prohibit unlicensed means of transportation. For example, the transportation department has a regulation in place prohibiting all means of transport other than buses from entering bus terminals, including conventional taxis.

Impact on people with disabilities

So are these illegal arrangements detrimental to online taxi drivers? In my opinion, no. An online taxi driver, when receiving an order in a red zone, can arrange with the passenger to meet at a secure pickup place outside the “prohibited” zone.

Passengers who need cheaper transportation usually do not mind walking more than 100 metres outside the red zone. That is why they adhere to the red zone agreement.

But few people realise that this red zone arrangement disadvantages people with disabilities. On the one hand, people with disabilities need cheaper, safer and more convenient transportation options.

Online taxis can meet this need. Their app-based nature means a person with a disability does not have to go far outdoors to hail a taxi.

Online taxis are also safer because the identity of the driver and the vehicle number are recorded. In addition, online taxi rates are much cheaper, standardised and do not have to be negotiated.

These things benefit people with disabilities, whose mobility needs usually come at a higher cost.

A red zone arrangement harms those interests. For those who have mobility difficulties, walking to an agreed point outside the red zone is not possible when the physical environment outside stations, terminals, airports, markets and hospitals is inaccessible. Railroad tracks, uneven pavements, stairways, motor vehicle traffic and unintended lighting at night are major obstacles to the mobility of people with disabilities.

The party most disadvantaged by a red zone arrangement is neither the online taxi drivers nor the conventional taxi drivers. People with disabilities are most affected by this illegal scheme. It is therefore incumbent on the state to protect their interests by being more accountable for providing cheaper, safer, more convenient and accessible transportation options.