I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014).
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who originated and developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal, Economic and Industrial Democracy and Employee Relations. Sole and co-authored books include Aesthetic Labour (Sage, 2020) and Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 4500 citations on Google Scholar. I am also the Editor in Chief for Employee Relations.