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Emeritus Professor, University of Bristol

Elaine Kempson is an internationally known and respected authority on consumer financial issues, with over 30 years' experience of conducting research and contributing to policy development on various aspects of personal financial services, including banking, saving and investment, insurance, credit and mortgages and pensions.

Although much of her work looks at the consumer perspective, she has also undertaken research into financial services provision and advice services for consumers.

In 2007 Elaine was awarded a CBE for services to the Financial Services Industry.


  • 2013
    ‘The Impact on Business and Consumers of a Cap on the Total Cost of Credit’. , Department for Business, Innovation and Skills