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Director, Social Change Enabling Capability Platform & Professor of Information Sciences, RMIT University

My research explores individuals' information behaviours, including people's experiences of technology and social media. I also conduct research on societal impact and the strategies researchers use to engage with the public, across disciplines. As a methodologist, my work examines researchers' practices with social research methods and how the public engages with research tools (e.g., questionnaire design; interview methods).

At a broad level, my work is interdisciplinary and explores how people use information to make decisions in their work and personal lives. I have studied a range of topics including students' experiences, consumer behaviour, health-related information needs, collaborative work, translation of research results into practice, misinformation, and many other topics where people use technologies to access the information they need to solve daily problems.


  • 2022–present
    Professor of Information Science, RMIT University
  • 2022–present
    Director, Social Change Enabling Capability Platform, RMIT University
  • 2017–2022
    Professor of Information Science, Swinburne University of Technology
  • 2017–2021
    Dean, Research and Development, Swinburne University of Technology
  • 2011–2017
    Professor of Information Studies, Charles Sturt University
  • 2000–2011
    Professor, University of Alberta


  • 2001 
    University of Western Ontario (Canada), PhD