I have a PhD in ambulance performance and culture change management from the University of Liverpool, UK. I am also the founder Editor-In-Chief of International Journal of Emergency Services (a prestigious management journal)
I am recognised as an expert in the field of emergency services management. I have an extensive track record of a wide range of publications which include peer reviewed articles, books, book chapters, professional articles, conference papers and opinion pieces. I have published in journals such as Work, Employment and Society, Public Management Review , International Journal of Management Reviews and Regional Studies. My latest books in partnership with emergency service professionals in the emergency ambulance, police and fire and rescue services have investigated key management themes such as organisational cultures, operational risk management, modernisation and service resilience, leadership development, state of research state of research including future direction of travel and international practices. A full list is available at here.
My research and publications have focused on the analyses of strategic leadership, organisational culture, organisational change and interoperability within the emergency services with a special focus on ambulance services. My work has contributed to inform debates around interoperability of public services and challenges faced by individual organisations.