Researcher at Microsoft Research. Previously, The University of Queensland

I help people understand communication and technology.

My research focuses on how the affordances and constraints of communication technologies interact with language, social action, and culture. I have investigated video calling, Instant Messaging, online forums, and other platforms, in contexts ranging from the personal to the institutional. I am especially interested in how people deal with trouble arising from communication technology, ranging from design difficulties, through operational problems, to the separation of interactional perspectives. My interests also extend to social media strategy, internet culture, and social representations of communication technologies. I am also interested more broadly in language and social interaction, especially strategic interaction, persuasive presentations using slideware and video, and interpersonal interaction.

I was previously a Lecturer in Strategic Communication at The University of Queensland, Brisbane, Queensland, Australia.

I was also a former Chair of Electronic Frontiers Australia, an advocacy group dedicated to giving voice to Australians on matters of digital access, freedom, and privacy.

Topics: Computer-mediated communication (videoconferencing, video chat, video calling, Skype, iChat, instant messaging and chat, AIM, ICQ, email, messageboards, forums), social media (Facebook, Google+, Twitter, LinkedIn, Foursquare, Instagram, Pinterest, SoMoLo), Internet culture (memes, trends, virtual worlds), telehealth, telerehabilitation, human-computer-interaction, usability, user experience, interaction, talk, conversation, relationships, friends, couples, presentations, slideware, public speaking.


  • 2014–present
    Postdoctoral researcher, Microsoft Research Cambridge
  • 2012–2014
    Lecturer in Strategic Communication, School of Journalism and Communication
  • 2010–2012
    Associate Lecturer in Communication, School of English, Media Studies, and Art History


  • 2010 
    University at Albany, State University of New York, PhD/Sociology

Research Areas

  • Communication And Media Studies (2001)
  • Communication Technology And Digital Media Studies (200102)
  • Computer Human Interaction (080602)