Facebook's focus on personalizing ads has created new tools for businesses to interact with customers and to connect coworkers.
Chatbots and virtual personal assistants are becoming an integral part of our daily lives. They could change how we talk to each other, and how we relate to ourselves.
What do the Carlos Ghosn scandal, the rising power of algorithms and the "gilets jaunes" have in common? The need to extend the spatial and temporal definitions of responsibility.
Researchers are beginning to look at the opportunities offered by social media to aid in suicide prevention.
The success of current conversational AI is based on the premise that they know and understand nothing of the world.
The chatbot industry sees more data as the answer to building a truly conversational system. But the industry may be teaching chatbots the wrong thing.
From predicting suicide risk to chatbot therapy, artificial intelligence is all the rage in suicide prevention. The question is, can it really work?
Spot removes traditional barriers to reporting abusive behavior, because participants can log incidents without talking to a human.
Canada has a clear choice. Either it embraces the potential of being a leader in responsible AI, or it risks legitimating a race to the bottom where ethics, inequity and justice are absent.
We should be worried about the development of social skills in a world where everyone can have their 'perfect' AI friend.
Expect customer service to get worse as artificial intelligence steps in.
The unexpected behaviour of even simple bots is only going to get more dramatic as AI scales up.
Banks are experimenting with chatbots, but research shows we may not be ready to give them a go.
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This could be the year chatbots are widely adopted. But beyond making our lives more convenient, they represent a huge potential for advertisers.