A century ago, a three-minute call from New York City to San Francisco on a landline cost $500. Today, you can make the same call on a cellphone for a few cents.
It's a British icon that is loved by many but used by very, very few – it's time for an upgrade.
Phone trees drive you mad? Just want to talk to an actual person? You aren't alone – despite the fact that most customer service journeys begin with automated interactive voice response systems.
Is hanging-up the only way of getting rid of cold callers?