Sometimes it’s not clear to the consumer how Google search results come about, and what they show.
The ACCC’s inquiry into digital platforms should make it easier for users to identify advertising on Google.
When buying internet services it pays to read the fine print.
Complaints about the NBN are growing quickly, but there's limited options for recourse under Australian consumer law.
Do you know where your beer comes from?
Do you know where your beer was brewed?
Many "imported beers" are actually made locally. Should we have clearer labelling for the origins of beer?
Advertising through online influencers is shaping consumer law, business models and people’s careers.
Business Briefing: the ‘get rich quick scheme’ influencing what you buy.
The Conversation 19.6 MB (download)
Even though online influencers might not be overtly endorsing a product, advertisers will still pay a lot to have something featured, even subtly, in a post.
The rise of the middle class in Africa is fuelling consumer economies and protection policies. But they tend to be disconnected from sustainability issues.
What happens if your smart kettle is hacked?
'Internet of Things' devices come with many risks, but current laws may not protect us. Until they do, it may be best to steer clear.
Australians should be able to do more than just access and transfer their own consumer data.
The Productivity Commission’s report on data availability and use is disappointing for consumers, who won't be able to stop firms collecting their data or challenge automated decisions made using it.
Charities that fundraise across Australia – even if just through a website – are burdened with complying with red tape.
Australians' confidence in charities would be strengthened if any compliance action taken against them was made public.
“Cooling-off” periods for purchases made in high-pressure selling situations like door-to-door sales don’t help consumers, research shows.
image from shutterstock.com
Customers who make purchases under pressure don't use the usual 10-day cooling-off period given under law, new research finds.
Some people are still confused over what is paid or sponsored content in a typical Google search.
Most Australians do not understand how the Google search engine works and what is paid or free content in any search results.
Eggs cartons will need to show stocking density on the carton.
Egg image from www.shutterstock.com
New standards for free-range eggs will limit stocking densities and mean hens must have access to outdoors.
Jetstar’s website was found to be misleading and deceptive.
Those annoying fees at the end of your online booking? They should be disclosed early.
How could Maurice Blackburn prove that poker machine gamblers might be misled by the ‘losses disguised as wins’ technique?
Law firm Maurice Blackburn that plans to use Australian consumer law to argue that poker machine operators are engaging in misleading and deceptive conduct to trick gamblers into using poker machines.
Volkswagen is recalling more than 90,00 vehicles in Australia.
Australia and New Zealand have unique legislative regimes protecting consumers, which differ from almost every other affected country.
Special delivery? New Chinese consumer law will place a greater onus on retailers to rectify problems.
When China kicks off “Consumer Protection Day” this weekend, it’s online shoppers that stand to gain the most. In fact, the growth in online shopping appears to be one of the main factors driving China’s…