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Ken Henry on ABC 7.30 Thursday night. “We have not been able to satisfy customer expectations, nor community expectations. As I said, for that, we are deeply sorry.” ABC

Defence mechanisms. Why NAB chairman Ken Henry lost his job

We get defensive when the social order we have become accustomed to is challenged. We attempt to protect ourselves through projection, denial, games, blame, or rationalisation.
The federal government has announced a royal commission into banks and other financial services entities. AAP

Banking royal commission will expose the real cost of bad behaviour

Even though the Prime Minister and heads of the big four banks argue costly political uncertainty is the reason for the royal commission, experts argue the banks' behaviour itself is the real cost.

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