The banks hoped last year’s PPI deadline would draw a line under the scandal - but the claims keep coming.
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Trust has been broken, and will not be easily fixed.
Collaboration is key to successful partnerships.
Research with call centre workers shows mis-selling is an entrenched and accepted feature of financial sales.
The Co-op Bank faces an uphill struggle to win back credibility with the regulator, with investors, and, crucially, with customers.
Just when members of the Co-op thought the group’s increasingly farcical situation was coming to an end, it was revealed that the bank had overlooked £400m in fines for mis-selling payment protection insurance…
Kontributor teratas
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Associate Professor Marketing, Bournemouth University
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Professor of Organisational Behaviour, Bayes Business School, City, University of London
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Director, Newcastle University Business School, Newcastle University
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Lecturer in Management, Newcastle University
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Professor of Marketing, Solent University
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Professor of Supply Chain Innovation, University of Bath
