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Director, Academic Quality, Massey University

Claire's research interests centre around retail banking, the provision of financial advice, and financial literacy, with a particular focus on consumers’ financial choices , KiwiSaver, switching costs, internet banking, payment systems, and the role of the branch.


  • –present
    Director of Academic Programmes, Massey University


  • 2009 
    Massey University, PhD
  • 2001 
    Massey University, MBS
  • 2000 
    Massey University, DipBusAdmin
  • 1990 
    Massey University, DipBankStud
  • 1985 
    Massey University, BA (SocSc)