The unique requirements of the service economy have formed the basis of Diane's research program ranging from issues associated with call centre/telework, aesthetic labor and skilled migration. Various aspects of service work, including work on professional call centre management and knowledge transfer, interlinked analysis of employer demand for 'aesthetic labour' and the nexus between technology and interactive service work has extended to research into telehealth and global nursing migration.
Diane's research program is published in journals including Work, Employment and Society; New Technology, Work and Employment; Economic and Industrial Democracy; Policy Studies; Business History, Relations Industrielles/Industrial Relations; British Journal of Social Work as well as leading Australian journals such as Journal of Industrial Relations and Economic and Labour Relations Review. She is convenor of the Managing Global Migration Research Group and teaches across a range of post graduate and under graduate areas related to human resource management as well as work and social change. In 2012 she was awarded the University of Sydney Brown Fellowship.