Lysanne Lessard

I received a Ph.D. in Information Systems from the University of Toronto's Faculty of Information. I also hold a Master's degree in Information Technology (M.Sc.) from Téluq - Université du Québec à Montréal (UQAM). While my primary funding agency is NSERC, I also hold grants from CIHR and SSHRC.

My research aims at improving how we design digitally enabled services like telehealth so that they can better address human needs. My research program focuses on three key aspects of the design of digitally enabled services: the need for improved models and modeling techniques supporting the analysis and design of these systems; the need to articulate their sociotechnical architectures; and the need to anchor the design of the information and communication technologies (ICTs) embedded in these systems both in relevant theories and in a deep understanding of multiple stakeholder needs. I investigate these aspects in the health care domain, with a particular interest on how they can support the transformation of health systems.

I am a member of the LIFE Institute and of the Institut du Savoir Montfort.