Thao is a lecturer at the Kelley School of Business, as well as Team Lead for Employer Relations and Student Services. She joined the UCSO bringing corporate experience in organizational development, management consulting and human resources. After receiving a Masters in Counseling Psychology from Indiana University she started her career with admissions in the Kelley MBA program, and then joined the Graduate Career Services office. Then due to relocation she left Kelley and went on to work for AutoZone and HCA, Inc. in Tennessee. In her most recent role, she became a co-owner of Credo Management Consulting which provided customized services in areas of Leadership, Organizational and Human Resource Consulting, and Training and Development serving public and private sector clients.