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Associate Professor of Operations Management & Business Analytics, Johns Hopkins Carey Business School, Johns Hopkins University School of Nursing

Tinglong Dai is an Associate Professor of Operations Management and Business Analytics at the Johns Hopkins Carey Business School, with joint faculty appointments at Johns Hopkins School of Nursing, Hopkins Business of Health Initiative, and Johns Hopkins Institute for Data-Intensive Engineering and Science. In 2021, Prof. Dai was named as one of the World's Best 40 Business School Professors Under 40 by Poets & Quants.

As an internationally renowned expert in healthcare operations management, Prof. Dai has been recognized by the Johns Hopkins Discovery Award, Wickham Skinner Early Career Award, INFORMS Public Sector Operations Research Best Paper Award, and POMS Best Healthcare Paper Award. His research has been published in leading academic journals, including Management Science, Manufacturing & Service Operations Management (M&SOM), Marketing Science, and Operations Research. He serves as an Associate Editor for M&SOM, Naval Research Logistics and Health Care Management Science, and a Senior Editor for Production and Operations Management.

Prof. Dai has appeared in national and international TV such as CNBC, PBS NewsHour, and Sky News, and has received coverage in ABC News, AP News, Barron’s, Bloomberg, CBC, CBS News, CNBC, CNN, Fast Company, Fortune, Globe and Mail, Harvard Business Review, KHN, MarketWatch, Modern Healthcare, NBC, New York Times, NPR, Public Radio International, STAT, U.S. News & World Report, USA Today, Wall Street Journal, Washington Post, and WIRED.

Prof. Dai earned his PhD (2013) and MS (2009) in Operations Management/Robotics from Tepper School of Business, Carnegie Mellon University, in addition to an MPhil (2006) in Industrial Engineering from the Hong Kong University of Science and Technology.

Experience

  • 2018–present
    Associate Professor of Operations Management & Business Analytics, Johns Hopkins University Carey Business School
  • 2013–2018
    Assistant Professor of Operations Management & Business Analytics, Johns Hopkins University Carey Business School

Education

  • 2013 
    Carnegie Mellon University, PhD in Operations Management/Robotics

Publications

  • 2021
    Co-opetition in Service Clusters with Waiting-Area Entertainment, Manufacturing & Service Operations Management
  • 2021
    A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design, Manufacturing & Service Operations Management
  • 2021
    Clinical Ambiguity and Conflicts of Interest in Interventional Cardiology Decision‐Making, Manufacturing & Service Operations Management
  • 2021
    Prioritizing Surgical Cases Deferred by the COVID-19 Pandemic: An Ethics-Inspired Algorithmic Framework for Health Leaders, BMJ Leader
  • 2020
    PPE Supply Chain Needs Data Transparency and Stress Testing, Journal of General Internal Medicine
  • 2020
    Impact of COVID-19: The Case for AI-Inspired Digital Transformation, OR/MS Today
  • 2020
    Innovative Online Platforms: Research Opportunities, Manufacturing & Service Operations Management
  • 2020
    Covid-19 Created an Elective Surgery Backlog. How Can Hospitals Get Back on Track?, Harvard Business Review
  • 2020
    Health Organizational Design: Information Exchange and Accountability, Wiley StatsRef: Statistics Reference Online
  • 2020
    Colorectal cancer services during the COVID-19 pandemic, British Journal of Surgery
  • 2020
    Incentive Design for Operations-Marketing Multitasking, Management Science
  • 2020
    Healthcare Operations Management: A Snapshot of Emerging Research, Manufacturing & Service Operations Management
  • 2020
    Jumping the Line, Charitably: Analysis and Remedy of Donor-Priority Rule, Management Science
  • 2020
    Conspicuous by Its Absence: Diagnostic Expert Testing Under Uncertainty, Marketing Science
  • 2019
    Heart analytics: Analytical modeling of cardiovascular care, Naval Research Logistics
  • 2019
    Salesforce Contracting Under Uncertain Demand and Supply: Double Moral Hazard and Optimality of Smooth Contracts, Marketing Science
  • 2018
    Handbook of Healthcare Analytics, John Wiley & Sons
  • 2017
    Imaging room and beyond: The underlying economics behind physicians' test-ordering behavior in outpatient services, Manufacturing and Service Operations Management
  • 2016
    Impact of Inventory on Quota-bonus Contracts with Rent Sharing, Operations Research
  • 2016
    Automated multilateral negotiation on multiple issues with private information, INFORMS Journal on Computing
  • 2016
    Contracting for on-time delivery in the U.S. Influenza vaccine supply Chain, Manufacturing and Service Operations Management
  • 2013
    Salesforce compensation with inventory considerations, Management Science

Professional Memberships

  • Institute for Operations Research and the Management Sciences (INFORMS)