Dr. G. Tomas M. Hult is a worldwide thought leader in marketing strategy, customer satisfaction, international business, and supply chain management. He regularly speaks at high-profile events (e.g., United Nations, World Investment Forum, European Commission) and publishes influential op-ed articles (e.g., The Hill, Time, Fortune, World Economic Forum). He is a member of the Expert Network of the World Economic Forum as well as United Nations / UNCTAD's Network of the World Investment Forum. Dr. Hult has been featured on "Talks at Google" and per Google Scholar, Dr. Hult is among the world's top-cited business academicians.
His latest trade book is "The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction," to be released by Palgrave MacMillan on May 12, 2020, and coauthored by the experts at the American Customer Satisfaction Index (ACSI). "The Reign of the Customer" is complemented by a leading-edge training program, ACSIx, launching in late spring 2020 and developed by the ACSI team.
More information about Dr. Hult can be found at: http://broad.msu.edu/facultystaff/hult/
Elected Fellow, Academy of International Business