Cuomo used language that people forced to apologize often deploy to avoid taking responsibility and show genuine contrition. An expert on public apologies suggests three don'ts and a do.
‘But it wasn’t my fault.’
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Apologies that demonstrate regret, promise corrective action and are delivered early, with intensity and genuine sympathy, can make amends for many things.
Apologies can help improve the feelings of someone hurt.
Andrew Yee