When language falls short of its ability to facilitate communication in the workplace, it can lead to misinterpretation and a sense of disconnection or exclusion.
Generational faultlines are made visible by the way we use punctuation and text formatting in online communication. Tone of voice is a tricky thing to convey.
People tend not to think that their own emotions could simply be wrong. But research shows that people excessively dislike others who disagree with them.