It's the people most dependent on social services, who are least able to easily transition into the digital age.
Donor-driven e-government projects in developing countries often attempt to transplant what was successful elsewhere. But success requires buy-in from locals – both governments and citizens alike.
Big data, analytics and predictive models will play the main role in the the next wave of e-government innovation.
The problems with Centrelink's data-matching system stem from reconciling datasets held by different agencies. What if we used a blockchain to create a single source of data?