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Articles on Gratuity

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Tipping, a popular cultural practice in Canada, can have hidden consequences for food service workers. (Shutterstock)

At the tipping point: It’s time to include tips in menu prices as restaurants reopen from COVID lockdowns

Tipping has often-overlooked consequences for food service workers. The industry should turn its attention to underlying issues if it wants to ensure a sustainable future.
Some people argue the poor service is because of a stereotype that Black people tip less. PavelVinnik/iStock via Getty Images

Why waiters give Black customers poor service

It’s long been known that Black patrons of bars and restaurants tend to get worse service than white customers. What’s not been well understood is precisely why.
Companies with no-tipping policies can affect customer satisfaction. Pra Chid/Shutterstock.com

How the war on tipping harms customers

Some observers say we should eliminate tipping in restaurants because of the negative impact on workers. But how do customers feel about that?

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