Research reveals lots of reasons why well-meaning attempts to inform, persuade or correct misinformation go awry. It also identifies ways to avoid these communication backfires.
Words have power, and what vocabulary you have at your disposal to describe your relationships with other people can shape what directions those relationships can take.
Cognitive shortcuts help you efficiently move through a complicated world. But they come with an unwelcome side effect: Facts aren’t necessarily enough to change your mind.