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Articles on US airlines

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Chicago’s O'Hare and other U.S. airports remain largely empty despite increased mask wearing and other measures to prevent COVID-19 spread. AP Photo/Nam Y. Huh

Airlines got travelers comfortable about flying again once before – but 9/11 and a virus are a lot different

Airlines and airports reacted quickly after 9/11 to put new procedures in place that overcame passengers’ newfound fears of flying. An aviation historian explains why it may be harder to so today.
Mishaps can spiral out of control quickly these days. Kamil Krzaczynski/AP Photo

How social media turned United’s PR flub into a firestorm

Incidents that may have been mere hiccups a few years ago today can go viral in an instant, causing a massive backlash and leaving some of the biggest companies wrong-footed.

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